The Lifesure Group Team
We’ve got 5 values that we try to live up to each and every day, both as a team and with our clients.
- Integrity – we behave consistently and keep to high standards. We give our clients the best advice we can to ensure they have the right insurance for their needs
- Pride – we’re proud to serve our clients and be part of the Lifesure team. We go the extra mile to help, especially when our clients need us most
- Commitment – we own the task at hand and see it through to the best possible conclusion. We take personal responsibility for getting things done
- Personality – we always show a human face and allow our own character to shine through. We treat our clients like our friends and don’t just follow a script
- Caring – we care about what matters to our clients, our colleagues and our partners. We treat each other with respect and take the time to say thank you
One of the fundamental values upon which the company was established has always been to offer a consistently high level of customer care and whilst the company has continued to expand, over 40 plus years of trading, we have continued to hold to this core value.
Whenever you ring us you will find that you speak to someone who is both knowledgeable and focused upon providing service. We firmly believe our future is in the hands of our customers, both existing and new.
Unlike many of our competitors we have a very low staff turn over, most of our team having been with us well in excess of 10 years. This means our customers will receive the benefit of many years of experience when they call. We do not employ people purely to deal with clients based on the response of a computer like some companies. When you contact us you can be assured that we will know what you are talking about and be able to give advice and guidance that is appropriate to you.