Customer Testimonials
Hi Matt, many thanks for your efficeint and prompt help
Mrs Linney of Jersey, 18th May 2012
With regard to my claim in respect of a damaged lounge carpet I would like to place on record my complete satisfaction and thanks for the manner in which the claim was dealt with both by your own staff and the various other contractors involved culminating in todays relaying of the replacement carpet. The service provided by Independant Inspections Ltd and subsequently by Carpet Right was of the highest order. I have written separately to Carpet Right expressing my thanks to them and to the carpet fitters involved today.
Mr Bailey of Christchurch, 12th May 2012
Dan you are a star. You have been nice to talk to and explained everything fully.
Mrs Wallace of Greenock, 12th May 2012
Dear Daniel, my thanks again for such clear, good service. It is really appreciated.
Mr Stevenson of Edinburgh, 10th May 2012
Hi Matt, thankyou so much for all your efforts, thats great news, I cant believe it is so hard to send a fax, phew!!! I wondered if the other fax was sat somewhere too. They need to sort themselves out hey? Well thanks again, I really appreciate all your efforts, your a star! Thankyou
Mrs Hayward of Carterton, 4th May 2012
Thankyou for your efficient service and details of other insurances you offer. I certainly will be contacting you when renewals are due
Mr Washington of Dorset, 30th April 2012
Many thanks for your prompt service Adam
Mr Hill of Devon, 23rd April 2012
It was a pleasure doing business with you these past 3 years. I would recommend you to anybody.
Mr Abraham of West Midlands, 23rd April 2012
Many thanks to the gentleman who was so helpful when we called.
Mrs Collins of Hampton Lovett
I take this opportunity to thank you for your time on Saturday and the way you handled my queries in a friendly and professional manner. This is what finally persuaded me to be pleased to do business with you. Thank you for your assistance once again
Mr Wooldridge of Hampshire, 16th April 2012
Dear Adam, many thanks for sending this through so quickly and for your very efficient service for both me and my partner
Ms Seery of Hyde, 15th April 2012
Gareth, Many thanks for your rapid service.
Mr Hancock of Paignton, 12th April 2012
Thankyou for your assistance in making the switch over so easy.
Mrs Lutt of Bedford, 9th April 2012
Hard copies of insurance documents arrived in today’s post. Many thanks for such a speedy and efficient service.
Mr Forker of Cumbria, 5th April 2012
Thanks Adam, excellent service, best regards
Mr Palmer, 27th March 2012
Thankyou Dan, it has been enjoyable dealing with you
Mr Oatley of Manchester, 15th March 2012
Thank you Ryan, you have been very professional
Mr Baxter of Durham, 14th March 2012
May I take this opportunity of thanking you for all your assistance you have given me over the last couple of years.
Mrs Ireland of Calabria, Italy, 13th March 2012
Your service is very good and I have been happy with Lifesure over the last 6 years
Mrs Smith of Henlow, 13th March 2012
Good Morning Brian, thank you for being helpful last evening. We arrived home safely with the new toy!
Mr Lawrence of Cheshire, 13th March 2012
My time insured with you has been totally professional where almost instant phone contact with a human being who has always helped me in a friendly manner. I shall recommend you and hope to re-insure with you another day
Mr Fill of Essex, 10th March 2012
Hi Rachel, many thanks for that most helpful
Mr Marshall of Leicester, 2nd March 2012
Jo, thank you for all your help
Mrs Skelding of Ipswich, 1st March 2012
Thankyou Dan for the freeformat letter you sent to me, I am impressed with how clear, honest and prompt the letter was and am delighted that it was clearly addressed to me specifically with the query in mind rather than just a generic letter. I am also impressed with how clear and honest you were on the phone.
I love the fact that Lifesure is not a call center and that I can speak to normal people and I urge you never to change in that regard.
Mr Vernon of Surrey, 29th February 2012
Hi Dave, just wanted to email to say I have received my replacement laptop and also my old MacBook Pro hard drive this morning from CATS. I would also like to thank you for the prompt, professional and helpful service you have provided me with over the past week. I really appreciate the quick turn around on this as the damaged laptop was my only source of income. Thanks again for your help and advice in this matter.
Mr K Howell of Brighton, 4th February 2012
Dan you are very polite, efficient and on the ball and I hope that calls are recorded.
Mrs Solan of Cheshire, 18th January 2012
Danielle, our thanks to you for the friendly and courteous way you dealt with our enquiry.
Mr Bailey of Launceston, 19th December 2011
I would like to thank Danielle Cotterill for sending the Europ Assistance car breakdown insurance documents so promptly. As I have switched car breakdown insurance companies a lot over the last few years, I am used to minimal paperwork, and a card with the relevant details to put in my wallet. Thank you again for offering such a good deal on car breakdown insurance.
Miss Garrow of Middlesex, 19th December 2011
Just a note about Kasha, I placed my inquiry onto a web site that sent my requirments to numerous brokers. Some replied by email, some by landline and some by mobile number. Some left messages and never rang back. Some had to refer. Most lacked enthusiasm and professionalism. Your Kasha pursued every method of communication and was very professional, not a lot of it about these days. Her admin was by return and she sorted the queries promptly. I am an ex National sales manager, I found finding people like this difficult, look after this one.
Mr Hadley of Ceredigion, 13th December 2011
Dear Danielle, thank you for your considerable efforts on our behalf in seeking quotes for our cars.
We greatly appreciate your determined search for genuine, reliable, affordable motor insurance for our vehicles. We have filed your company details in our insurance folder for use next year. I will recommend you to fellow members of the Battery Vehicle Society, and to anyone in need of good insurance service.
Miss Hartshorn and Mr Gordon of Plymouth, 1st December 2011
Hi Ric, Just spoke to Adam and saved £150 on the policy! (actually more as she was on a 10 month renewal cycle with Admiral). Thanks Lifesure!!!
James of Hampshire, 23rd November 2011
Quoting and going on cover for a motorhome policy was one of the nicest and most painless experiences I have ever had.
Mr Umlandt of Medstead, 18th November 2011
Hello Gareth, just a line to let you know that the repairs have now been completed on the motorhome and she is looking as good as new – thanks largely to your efforts on our behalf ! Classic Car Restorations have done a first class repair and we recommend them, and Lifesure, to the many people who have followed events since the accident. So many thanks once again for all your help.
Mrs Buck of Isle of Man, 10th November 2011
Thanks for that Adam and all your help over the years – great, as always. You are now in my directory forever.
Mr Bourton of Worthing, 9th November 2011
Brian, thank you for your prompt response.
Mr Adorisio of Bristol, 9th November 2011
My husband and myself felt compelled to write to you to say how very pleased we are with the prompt. efficient and sympathetic manner with which our recent claim was conducted. The assessors and contractors could not have been more Kindly or considerate and our kitchen is now looking very smart indeed. We certainly feel confident in recommending your services to friends and neighbours.
Mrs Hooker of Stroud, 2nd November 2011
Thank you for an excellent service, your staff are a credit to you. Well done.
Mr Farley of Birkenhead, 24th October 2011
A big thank you for all the staff that I have had contact with by telephone. Excellent service!
Mr Nickerson, 18th October 2011
Thank you very much for your help Brian
Miss Cavilla of St Neots, 14th October 2011
Dear Mr Cakebread, thank you for prompt receipt of my new insurance documents. Thank you for your efficient service.
Mr Burbridge of Bedford, 15th October 2011
Dear Darren, Thank you so much for your trouble, you really have helped & a credit to your company
Ms Loudon of Newton Abbot, 6th October 2011
Hi Dan, here is the new valuation for your records as promised. Many thanks for your help, your customer service skills have made me feel it was worthwhile changing insurance companies.
Mrs Holton of Exeter, 1st October 2011
Matt, I was just singing your praises…. to no avail as you couldnt hear me. Many thanks dealing with our renewal so quickly.
Mrs Fisher of Lytham St Annes, 30th September 2011
Can you let Mr Ric Barnes know how pleasant Daniel Whitfield was on the phone when I contacted your company today. I don’t know if I was recorded but I hope it was so you can all know how nice he was. Thank you.
Mrs Hustler of Stockport, 13th September 2011
I just want to say that your employee called Daniel Whitfield was a very very helpful young man. He was very polite and very helpful to me when I have rang your company on many occasions. Could you let your management department know what a super employee you have got with excellent customer service skills.
Miss Bowden of Plymouth, 8th September 2011
I would like to say that the experience of dealing with Lifesure has been extremely good. Very friendly staff (Julie Webb) and great value.
Mr Moulton of Hampshire, 5th September 2011
Hello Matt and as always you are as efficient as ever, nothing has changed over the last year!!!!! Why cannot other companies’ staff be more like you? When I am able to sell ‘The Cottage’ I can promise I will recommend you as the broker to the new owner!.
Mrs Ireland of Ipswich, 1st September 2011
Daniel and Jim, you two seem to be really nice guys. Thanks for making all this so painless.
Mrs Morton of Lancaster, 17th August 2011
Dan, I did appreciate your open & honest approach, so thank you for that.
Mr Franks of Barrow-Upon-Humber, 16th August 2011
Adam, you are very good at your job.
Mr Chapman of Ely, 9th August 2011
I have had a number of motorhomes insured with the Lifesure Group over the last ten years and would like to take this opportunity to thank you for the service I have received, which has always been first class. Currently we have sold our motorhome and are not expecting to purchase another, however if our situation changes I shall not hesitate to contact the Lifesure Group.
Mr Hooper of Somerset, 8th August 2011
I have made several referrals to Colin Barnes at Lifesure and can honestly say that the speed and efficiency has been matched by none. Colin has succeeded to insure some of our clients when all others have failed and I have no hesitation in recommending Lifesure and particularly Colin to anyone in need of insurance. To this end I have insured our own boat through Lifesure and my father has insured his car, with a saving of around £40 through Colin. My family and I will be both using and recommending Colin and Lifesure in the future.
Suzi Kinnin, Branch Manager of Mann Link Travel, 2nd August 2011
Thank you for your excellent service which I will definitely recommend.
Mrs Hutchings of Bedford, 1st August 2011
I would like to praise Majid for his excellent customer service and product knowledge in his telephone call today.
Mr Rawcliffe of Pontypool, 25th July 2011
Pleased with the service received from Adam Cakebread on Monday, would like to talk to us about other insurances.
Miss Smith of Sandbach, 22nd July 2011
P.S Thank you Brian, for making it so clear and easy.
Mr Rich of Isle of Wight, 20th July 2011
Pleased with Danielle and how she has helped me with my claim
Mr Walmsley of Barnoldswick, 18th July 2011
Adam Cakebread was very helpful.
Mrs Davies of Stanton, 18th July 2011
Thanks for the excellent service you have provided me with over the years.
Mrs Abu Diab of Dumfries, 14th July 2011
Thanks Matt, My goodness you are efficient! Best wishes
Ms McKenzie of Newquay, 14th July 2011
I would like to thank you for your help and all your advice, your company is very professional and it makes a refreshing change to deal with a company who do what they promise. I passed your name on to the new purchaser of my Mitsubishi and I will contact you to quote for my cars and travel insurance when they need renewing.
Mr Bryant of Essex, 20th June 2011
Thanks Adam! Just wanted to say thank you for going the extra mile in getting the Hilux insured. That was really above and beyond the call. Do you have a customer feedback form that I can fill in so I can sing your praises to your managers? You certainly deserve it.
Mr Doherty of Dyfed – 18th June 2011
It is nice to speak to someone who is switched on.
Mr Davison of Gretna, 13th June 2011
I would like to take this opportunity of thanking you for the excellent service I have received from you in the past and can confirm that should I purchase another vehicle in the future I shall be in contact again.
Mr Cross of Ramsgate, 28th May 2011
Rang in and complimented Danielle on the way she handled his call. He was very impressed with her manner and knowledge.
Mr Vickery of Exeter – 20th May 2011
Thank you so much for your help Tony. I chose your company because you were so helpful and replied so promptly.
Ms A Green of York – 7th May 2011
Thank you for your prompt and efficient service and I will tell my friends. Which will no doubt bring more business your way.
Mr D Anderson of Cambridgeshire, 28th May 2011
I just wanted to say how thankful I was for Adam Williams excellent service. He took responsibility for fixing my problem when there was no expectation from me and within fifteen minutes I was able to tax my car.
He’s an asset to your company.
Mr Le Bredonchel of Devon, 26th April 2011
I would like to take this opportunity to thank you for all your assistance over the years that I have held a policy with you and will continue to recommend you to family and friends as the level of service you and your colleagues maintain is outstanding.
J Lack of Chertsey, 18th April 2011
Whilst writing I think I should mention my dealings with your representative Julia on the telephone yesterday. Julia dealt with my enquiries with exactly the right mixture of efficiency & compassion, she is a credit to your organisation.
Mr Brown of Alton Hampshire, 7th April 2011
Thank you for issuing a very competitive quote for my car insurance. Darren was most helpful and we have always found your staff polite and informative hence our taking out most of our insurances through you as they become renewable.
Ms Cowling of Totnes, 26th March 2011
I would like to thank you for the service I’ve received over the eight or so years that I have been insured with you. I have always found you a fair and efficient company to deal with.
Mr Dean Tyler of Leeds, 1st March 2011
Thank you for your help and assistance in this matter, which is much appreciated. As always your handling of this transaction has been exemplary.
Mr Privett of Honiton, 14th February 2011
Thank you for the excellent operation involving a variety of units that returned my vehicle in excellent repair in less than three weeks. You are to be congratulated on delivering such an excellent service. I hope you will be minded to congratulate your “team”, especially ULR & INDYGO for such an excellent performance – every person was pleasant, effective and took great care of myself & vehicle. I am indebted to my broker Lifesure, who really does look after me.
Mr Stevenson of Dorset, 11th February 2011
Once again thank you for your help and service and I wish you, and your colleagues the very best and good health for the future.
David Melling of Wigan, 26th January 2011
I would like to take this opportunity to thank you for your help and assistance over the past two years.
Darren Edgar of Wakefield, 26th January 2011
I spoke to Adam today to cancel my insurance with Lifesure as I have sold my Mazda Bongo. I would like to thank the Lifesure team for their support and professionalism over the last couple of years, you have always been very easy to deal with and I wouldn’t hesitate to use Lifesure again in the future.
Simon Watson of Norfolk, 11th October 2010
I would like to thank you for the friendly and efficient manner in which you have conducted business with me, I would assure you that I would have no hesitation in recommending your company to friends and colleagues.
S West of Tipton, 2nd August 2010
May I also commend Darren Webb for his helpfulness, promptness and efficiency. Many thanks to all at Lifesure.
A Langley of Exeter, 31st July 2010
As I am taking the time to email you, I would like to take this opportunity to let you know that I found it very
quick and simple dealing with your company and am very happy with the service provided so far.
Mr R Henry of Edinburgh, 26th July 2010
Thank you for your prompt and efficient service, most welcome and in stark contrast to some insurance providers.
Mr R Lemon of Northants, 24th July 2010
Dear Mr Ellis, thank you for your help, your friendly non-pressured manner was very welcome.
Miss L Spratt of Hants, 23rd July 2010
Thank you to your representative I spoke to on the telephone.
