Over the years, a number of our customers have written to us thanking us for our customer service and the way that we have looked after when they have needed to make a claim, amongst other things.
More recently we are encouraging customers to leave feedback – good or bad – for us on Feefo, the independent review service, but we still receive the occasional letter and email directly, which are published below.
We recently received a lovely letter from the New Park Community Association. A copy of the letter can be accessed here.
I thought you might like to hear of the service I received Saturday the 18th June. Needing assistance I contacted Drive-365 (Motoring Solutions) Ltd who in turn contacted the company AASP in Peterborough, within a short while I received a text message from them giving the job number. Within less than an hour AASP engineer turned up – having already notified me he was on his way. The young man (Micky) was very polite and most helpful, he is a credit to their company. I couldn’t have asked for better service.
Mrs J Smith, Cambridgeshire, 20th June 2016
Following a breakdown with my horsebox yesterday I would like to pass on my thanks to Lifesure and the company who provides the breakdown cover, and in particular the lady I spoke to Katrina.
The way in which my problem was handled was extremely efficient, and I was kept informed at all times. The company who provided the breakdown cover were efficient, prompt and very professional and I would appreciate it if you could pass my thanks on to those involved.
The company did everything they said they would and I would certainly recommend them to any friends or colleagues. Thank you again and kind regards
Mrs Dean, Yorkshire, 7th July 2015
We received this rather splendid poem written by one our customers to one our members of staff – Poem to Oliver
You said your name was Oliver
And we had your assurance
That you would do the best you could
To help with our insurance
‘Hold on a mo’
You told us
And that’s just what we did
As you searched all the options
To save us a few quid!
Polite and so professional
But ready for a joke
We’ve got to tell you Oliver
You were a lovely bloke
Just want to say a thank you
For the things you do
If we need more insurance…
We’ll get straight on to you!
Thank you Mr Tonkin of Bodmin – high praise indeed! (June 2015)
Having had to use our car breakdown policy for the first time, I can only say how delighted and relieved we are. Not knowing what to expect, I can only say how excellent the service was that we were given. Within 15 minutes of our first phone call a mechanic arrived who advised us of the fault and that a breakdown truck was necessary. He arranged this and within a further 20 minutes this arrived which then took us to a garage of our choice who fixed the major repair required. An excellent breakdown cover that I would recommend to anyone.
Mr T Davies, 13th January 2015
Mr G Birt, Frodsham, 8th April 2014
I would just like to thank your staff Anna, Julie, Fraser and Steve for the kindness to me when they dealt with my claim on the phone. I am 86 years old and it is nice to know there is still some kindness in the world. Please accept my thanks once again.
Mrs O Planchant, Swansea, March 2014
We were unfortunate to suffer a water leak in October 2013 and we contacted our Insurances who were very efficient. I would like to take this opportunity on behalf of my wife and myself to say a big ‘thank you’ and all of your staff for the efficient way you dealt with our problem. All of the staff were polite and the finished product was very good. I and my wife can only praise you and your staff on a job well done.
Mr Hutchinson, Berkshire, February 2014
A.J.S of Gloucestershire, 30th October 2013
I would like to take this opportunity to thank the Lifesure staff and any other connected companies staff who helped process my claim. The sympathetic and professional manner in which they dealt with the claim was exemplary. What began as a distressing experience for my wife has now been resolved to our complete satisfaction.
Mr Edminson of Wokingham, 20th August 2013
Many thanks for the information pack and will be in my car at all times it is not only useful if we have an accident but also if we can assist some other person who hasn’t got the info and in an accident. Again thank you another little extra to know that our insurance brokers care.
Mr J Dyson, by email 16th August 2013
Lifesure are the best insurance brokers I have ever used. Brilliant service!
Mr Haynes of Shropshire, 3rd August 2013
Extremely good service from start to finish.
Mr Shaw from Sutton-In-Ashfield, 2nd August 2013
Very informative and helpful person I spoke to she explained everything in great detail.
Mr Westhorpe from Lymington, Hampshire, 1st August 2013
Fast, efficient service. Rapid response email, followed up with impressive phone all, “product knowledge” evident, polite friendly manner and not pushed into purchase. Given time to consider, able to call back and dealt with effectively. Very happy with service.
Mr Langley from Willenhall, West Midlands, 1st August 2013
A lovely lady to deal with, made the experience very pleasant ,quick and efficient. Thank you
Miss Gardner, Swadlincote, Derbyshire, 1st August 2013
The young lady to whom I spoke was very helpful, courteous and polite, and gave me every confidence in the product I was purchasing.
Mr Coucill from Bolton, 30th July 2013
It was a pleasure dealing with your company, and the lady I spoke to could not have been more helpful. Thank you
Mr O’Neill from Hamilton, Lanarkshire, 28th July 2013
Very pleased with price and helpfulness of staff.
Mr Naylor from Knutsford, 28th July 2013
I forgot to put my van and CRiS number on application so you phoned and sorted it. Excellent service
Mr Swaffield from Derby, 27th July 2013
Spoke to a young man called Darren he came over very confident and a very nice person. If all persons working for your company are the same, we will be back in twelve months.
Mr R Ketley of Wittering, 26th July 2013
I spoke to Danielle initially for the quote, she was very polite and helpful and when I phoned back once again it was Danielle I spoke to and she remembered who I was, so glad it was her and I was able to complete the purchase with her. Many thanks- I will be moving the other insurances to you as they expire.
Mr M Pursglove of Lancashire, 26th July 2013
I have now got caravan insurance and camper insurance with you. Extremely satisfied your staff are very helpful and pleasant ….. keep up the good work
Miss A Maskrey of Sunbury on Thames, 25th July 2013
Great service thus far, user friendly website for quotes. Also had to contact staff at office very helpful and knowledgeable.
Many thanks. Mr J Harris of Uckfield, 25th July 2013
Very competitively priced. Julie who did my insurance was very nice and easy to get on with and made sure that I understood everything.
Mrs C Taylor of Worksop, 25th July 2013
You considered my needs and responded to my questions positively I would be pleased to recommend your company
Mr R Broadbent of Bristol, 25th July 2013
The lady I spoke to on the phone was really helpful and I was pleasantly surprised at my quote. Thank you
Mr Kingsbeer of Wokingham, 22nd July 2013
All round, very happy dealing very helpful friendly staff. I will be informing my caravan buddies of the service and cost of insurance. Thank you.
Mr Wilcox from Doncaster, 22nd July 2013
A very quick response from your team. It didn’t seem like she was trying to sell me something. A friendly chat and it was all sorted. I will definitely be in touch for a car insurance quote next year. Thanks.
Mr Jennings from Leeds, 19th July 2013
Already used you for 2 car insurances and the caravan insurance was cheap (as I won it):) The service was second to none
Mr Morgan from Redditch, Worcestershire, 19th July 2013
Efficient and friendly staff.
Mrs Gassner from Glenrothes, Fife, 19th July 2013
Good service, hope to be with you for a long time
Mr Blankhart from Gillingham, Kent, 19th July 2013
I was very pleased with the service I received from you, thank you.
Mr Mcgreavy from Poulton-Le-Flyde, Lancashire, 19th July 2013
Very happy with everything many thanks
Mr Powell from Cardiff, 18th July 2013
We talked to your reps at NEC caravan show earlier in the year they are a credit to your company convincing us to take out our motorhome insurance with your company
Mr Peaty from Westbury, Wiltshire, 18th July 2013
This is my first caravan and didn’t quite know how to insure such a thing was very pleased with the help I received
Mr Howarth from Warrington, Cheshire, 16th July 2013
Young man I spoke to was very efficient and genuinely concerned about the website problem I had encountered – lovely customer experience 🙂
Miss Lazenby from Stevenage, 12th July 2013
Already recommended you to my father-in-law, and he tells me that he will be taking out caravan insurance with you as well.
Mr G Byrne of Manchester, 11th July 2013
Found the on line quote easy to get, great service when I phoned to get my caravan insurance, would recommend anybody to give you a go. I think most people will find it hard to beat you on price and service, happy to do business with you again.
Mr Mather from Chesterfield, Derbyshire, 10th July 2013
Good value, everything clearly explained, overall very satisfied
Mr Guest from Birmingham, 10th July 2013
The person who dealt with my quote was very polite. And went through everything with me, I will use your services again
Mr Moore from Nottingham, 10th July 2013
Excellent cover at a very good price.
Mr Bleakley from Darwen, Lancashire, 9th July 2013
Good, quick, easy to understand service…. We will look to you for quotes in the future….. Thank you
Mr Sharpe from Stockport, 8th July 2013
Great prices for all insurance will be use company for all my insurance needs always.
Mr McCaig from Prestonpans, East Lothian, 7th July 2013
Cost was the driving factor, the assistant seemed to understand this and was very co-operative, a good service.
Mr Wilkes from Wolverhampton, 7th July 2013
You were very helpful and met with my needs. Thank you
Mrs Broadbear from Reading, 5th July 2013
I previously had my caravan insured via the caravan club, and after filling in your questionnaire I found I could equal the insurance requirements for a lot less premium so very satisfied.
Mr Styan from Beverley, North Humberside, 5th July 2013
Thank you for the ” Accident Form and Checklist ” a very useful idea. I have printed a copy off for my daughter who also has her car insured with you.
Mr A York from Brandon, Suffolk, 3rd July 2013
Great service will definately use again and recommend you
Mr A Fleming from Rotherham, 3rd July 2013
I found buying insurance a pleasurable experience. It was nice to speak to a friendly and helpful person and someone I could understand. Thanks
Mr A Smith from Tamworth, Staffordshire, 1st July 2013
Friendly helpful staff – easy to follow information online
Miss C Myring from Liverpool, 30th June 2013
It’s your knowledge of and willingness to insure a Mazda Bongo that does it for me! And the helpful telephone conversation.
Mr A Hewitt from Kettering, 30th June 2013
Good price & good phone conversation
Mr B Houghton from St. Helens, 29th June 2013
Always get great service and reasonable insurance quotes. The staff are very efficient and have a very good telephone manner.
Mr Leadbitter from Saltburn-By-The-Sea, 29th June 2013
Very helpful and reassuring advice. Thank you
Mr G Parsonson of Horsham, 28th June 2013
Nothing really to say easy to get insurance with no hassle, thank you very much.
Mr D Grocott of Stoke on Trent, 26th June 2013
I spoke to Dan and he was very quick and efficient while being thorough and polite, thank you
Mrs K Payne of North Walsham, Norfolk, 26th June 2013
The lady I spoke to was very polite helpful and knowledgeable and phoned me back when she said she would. Hopefully I will purchase my insurance from yourselves on a yearly basis – thank you
Mrs D Ryan of Perth, 26th June 2013
Wish to thank the three members of staff who helped me with my insurance. After taking out the policy I found out I was collecting the bongo a day earlier they quickly helped me to alter the policy and when it didn’t arrive in the post they promptly emailed me a copy so I could tax the vehicle. Many thanks to all One very happy customer
Miss J Hogan of Winchester, 26th June 2013
You appear not to be a massive call center and you give quick helpful information it is good to speak to a human being and not a robot
Mr P Woodhouse of Leicester, 25th June 2013
Best value for money on the market, great service, great deal
Mr J Flaherty of Liverpool, 25th June 2013
We have already recommended you to friends and family as the service we have already received is excellent.
Mr C Grocott of Stoke on Trent, 24th June 2013
Both ladies I spoke to were extremely helpful. I would definitely use you again.
Mrs J Welling of Cheshire, 8th June 2013
Still impressed with this service.
Mr Bagley of Potters Bar, 4th June 2013
Thank you both, Gerry and Anna for your excellent service in helping me arrange my insurance.
Mr Field of Dorset, 24th May 2013
Anna was very nice and very helpful when I obtained my quotation.
Mr Field of Dorset, 22nd May 2013
I will continue to recommend your company as I have done over the past 10 or so years.
Mr B Cooper of Essex, 20th May 2013
My static caravan insurance is excellent, I have told static caravan people at Coghurst Hall Caravan Park and they have also purchased a caravan insurance with you.
Mr R Miller of Bexleyheath, 15th May 2013
Excellent – I was really impressed with the service and the knowledge of the staff in responding to all my questions. I would certainly recommend to friends and relatives.
Lifesure Customer Satisfaction Survey, 14th May 2013
Thank you for your excellent assistance.
Mrs Farry of Cornwall, 13th May 2013
Thanks very much for your help and patience.
S Gilroy, 3rd May 2013
I had been looking for insurance to cover my touring caravan that is sited on a seasonal pitch but was having difficulty finding suitable cover, I spoke to your representative who was very helpful and gave me the exact cover I needed. thank you very much!
Mrs Reynolds of Hertfordshire, 18th April 2013
First class service, I now have all my insurance from here great to speak to a real person that wants to listen to what I had to say. Caravan, car breakdown, holiday insurance, home & content all sorted easy over the phone.
Mr Beddie on Facebook, 4th April 2013
You make everything so simple for me to do, as regards insurance for everything, home, car, house, bike etc. So again, I am writing to say thank you very much Adam, for all the years of good advice and looking after my family and I.
Mr Bourton of Worthing, 28th March 2013
Great service on the phone and by mail, thank you.
Mrs Boobyer of Somerset, 20th March 2013
Thank you for my insurance renewal documents for my home and for your efficient and helpful manner during the renewal process.
Miss Davies of Surrey, 13th March 2013
Anna was so good and marvellous with me when I called.
Mrs Carvell of Warwickshire, 13th March 2013
Lifesure always give brilliant customer service and are very friendly.
Mr Johnson of Bristol, 13th March 2013
Hi Julie my wife and I would like to thank Lifesure and all it’s staff for years of getting us the best policies for our parkhome, thank you.
Mr & Mrs Cole of West Midlands, 12th March 2013
Hello Julie, thank you very much for setting up the new policies for me, and whilst your quotations were competetive my decision to move our business to Lifesure was based solely on the level of service extended by you. Your friendly approach and attention to detail and making sure I had the cover most suited to my circumstances for both caravan and car. Enjoy your holiday and please give me a call at renewing time.
Very Best Regards.
Mr Patter of Cambridgeshire, 12th March 2013
I am really pleased on how Adam handled my call. He was polite, professional and a credit to your company.
Mr Martin of Essex, 1st March 2013
Thank you Julie for your help in arranging our van insurance. I’d got to a stage were I was fed up trying to sort suitable cover thanks to you mission achieved! It’s a good job there are people like you to rescue people like me. Thanks again I will ask for you again next year.
Mr Sing of Liverpool, 26th February 2013
I’d like to thank you for all your help and that of your team who have provided excellent customer service (over and above that of A Flux). I hope we can speak again next year.
Mr Beele of Kent, 21st February 2013
Much appreciated, good service. I will come back for a quote next year.
Mr Campion of Scarborough, 21st February 2013
I have received excellent service from Rachel and I hope the phones are recorded so that you know.
Mr Moor of Stamford, 20th February 2013
I’ve dealt with other companies and you seem to be on the ball. When you say you will phone back, you phone back, credit where credit is due.
Mr Storrow-Servranckx of Bedford, 19th February 2013
I wish to draw to your attention the very professional way that Julie dealt with my enquiry. She was extremely helpful, friendly, kind and understanding, which was so appreciated that I felt I had to write and let you know.
Mrs Appleby of Devon, 16th February 2013
Thanks for the service and excellent value. I would recommend Lifesure Insurance.
Richard B of St Neots, 13th February 2013
Being a business on “The Best of St Neots” myself, Phill Scott suggested I tried Lifesure when I was struggling to get a good insurance quote for my van due to a previous claim. I was with another local broker that has just moved out of town and were no help at all. Lifesure Insurance worked really hard finding me the best price and cover they could (cheaper than comparison websites) and I felt like they really cared about me! Ben was fantastic and I would not hesitate to recommend Lifesure for any insurance! I will be contacting them for all my insurance from now on!
Alison at The Ironing & cleaning Shop St Neots, 13th February 2013
I read the leaflet with my post, it was for Park Home insurance the price they quoted was half what I was paying. So I rang the Lifesure Group and spoke to a lady called Julie. I felt throughout the phone call so special, she was doing her best to save me money and she did! My insurance was £260 a year less, so I took it there and then. I also found they did Park Home car insurance and their quote was £65 less than I am paying at the moment, my insurance is due 19/02/2013, so I took that out too! In less than 30 minutes I saved £325:00. The theory to this is read everything that comes through the letter box. A big thank you to Julie and Lifesure Group.
Anita of High Wycombe, 30th January 2013
I am delighted with your claims service and have renewed my policy without shopping around because of the great service I have received. I will recommend you to all my friends.
Mrs Foggin of Exeter, 16th January 2013
Over the many years I have dealt with Lifesure I have always found your service second to none. It is so easy to complain about poor service and ignore superb service. Today (at around 11:15am) in my conversation with your colleague, Jo, concerning my Motor Insurance renewal I have to write to let you know she exceeded the excellent service I have come to expect from your company. This has nothing to do with reducing the premium which was an added bonus
Mr Jackson of West Midlands, 18th December 2012
Adam, I can’t thank you enough you’ve made me cry with joy…… you’re brilliant at your job.
Mrs Parsons of Bedford, 3rd December 2012
Hi Darren. Just wanted to say thank you very much for being so on the ball today. I was glad to get a reminder – too busy to think about the vehicle! And thanks also for finding me what I can see is actually a good renewal quote.
Mr Owens of Exeter, 19th November 2012
Adam, you have been very helpful thank you very much, if you’re the boss take this as a compliment. Lifesure have always got good staff and I have great faith in them.
Mr Moule of Cambridge, 8th November 2012
Got a motor renewal premium sorted with Brian this morning – usual polite, friendly, efficient service I have come to expect over the last 5 years or more. Joined you as a customer through the Toyota (Estima) owners club. Club members obviously likely to look after their vehicles so worth finding a good deal for them. When I had to make a claim I was able to negotiate a value of the vehicle such that I could replace it, like for like. When I changed vehicles Lifesure found me a cheaper policy than Saga, even though I was over 50 ! Now, at 60, my renewal Premium with Lifesure is so good I don’t need to ‘shop around’. I have the cover I need at a price even I am happy with.
Mr Allan of Dyfed, 15th October 2012
Jo, thank you for your help – telephone calls to a very pleasant, cheery operator are few and far between – well done you!.
Mrs Mackay of Nottingham, 15th October 2012
Hello Darren, many thanks for your attention on Saturday morning. Nice to deal with someone who wants my business.
Mr Cooke of Powys, 15th October 2012
Just had a small claim with lifesure handled quickly and effectively,a neighbour had a major inside flood recently causing £1000`s worth of damage he was pleased with them as well!
John on Parkhomeforum.co.uk 13 Oct 2012
Hi Sofia, perhaps you would pass on to your line manager that you have been most helpful with this and extremely prompt in dealing with my enquiries. Everything has been well explained and your actions will encourage me to use your company again as well as recommend your company to others.
Mr Welch of Thailand, 12th October 2012
The renewal of car insurance for the above car is due on the 8th November 2012 and I am looking forward to hearing from you. You have been brilliant – T.L.C since the 80′s!!!.
Mrs Lokatis, 12th October 2012
Thank you Julie for all your assistance and patience.
Mr Warren of Berkshire, 12th October 2012
We would like to take this opportunity to thank you for the prompt and efficient way you dealt with our recent claim. This was very much appreciated as this was the only claim we ever made during our 50 years of marriage. Once again many thanks.
Mr and Mrs Williamson of Morecambe, 7th October 2012
Thank you very much for your efficient service.
Mrs Robson of Selkirk, 6th October 2012
I would like to thank you for the excellent service and rest assured I will return to you if I purchase another motorhome.
Mr Jupp of Surrey, 30th September 2012
I have just had a quote for my car insurance which I am very pleased with and I will tell everybody to call Lifesure for a quote!
Mr Rowe of Gwynned, 28th September 2012
Derek thank you for all your help, you were a very nice man.
Mrs Warner of Gloucestershire, 27th September 2012
I would like to say what a pleasure it was dealing with your company regarding my recent claim. The speed at which the claim was dealt with was excellent. My tenant had the repairs completed very quickly which for me as a landlord I was most impressed. I will certainly recommend your company, thank you
Mr North, 25th September 2012
I would like to thank The Lifesure Group for being so efficient in my dealings with yourselves and I will tell anyone who is prepared to listen how good you are as a Company.
Mr Upperton of Cumbria, 19th September 2012
I cannot praise the Lifesure Parkhome claims service highly enough. After suffering water damage to my parkhome ceiling, walls and floor I am very happy with the quality of the reapirs, decorating and new carpet.
Mr Foss of Thetford, 19th September 2012
Thanks Gary, that is reallly good of you and due to this I would not hesitate to use you again in the future or recommend you to family and friends.
Mr Rose of Kidderminster, 13th September 2012
Brian thankyou very much for your prompt assistance. I’ve made a note of your company to make sure I get a quote from you next year.
Mr Barnes, 7th September 2012
Hi Matt, I have just made the payment now. Many thanks for your amazingly efficient service.
Miss Potts of South Africa, 5th September 2012
I’ve just been speaking with someone at your office called Ashley Jackson – very impressed with his service and telephone manner, so thought you would like to know.
Mr Moore of Isle of Man, 25th August 2012
Dave, I wasn’t expecting a reply on this! It is refreshing to experience someone who is trying to give good service. I wish you every success in the future. Thanks again
Mr Moulton of Manchester, 22nd August 2012
We would like to thank Rachel for all her help and kindness through this transaction.
Mr & Mrs Grove of Worcestershire, 15th August 2012
Further to my telecom with Gareth this morning I would confirm that I will be in touch re driving licence / DVLA as soon as they come back to me. In addition I wanted to thank all of you who were so helpful to me following my accident on July 11th. I may not include you all but I did verbally thank Ric..Majid for his ‘terrier approach’, Adam and Ben for doing all he possibly could to get Zurich to accept insuring a replacement vehicle which in the end wasn’t needed. As it turned out Nationwide Crash Repair based at Exeter Airport were absolutely excellent. All their staff, and I came into contact with five of them, were well informed, motivated and extremely courteous. On seeing their premises they are in the top flight and their desk staff exemplary. Please do let Zurich know. Thanks again after around 27 years.
Mr Chivers of Devon, 13th August 2012
Daniel, your service was excellent and you were very helpful
Mrs Skinley of Cirencester, 8th August 2012
I would like to thank you for your past assistance. I have always found you to be very helpful and maybe you can be of further assistance in the future.
Mrs T Hibbert of Worcestershire, 6th August 2012
Staff at Lifesure are always polite.
Mrs Westmore of Isle of Wight, 3rd August 2012
Thank you for the speedy insurance pack for my car insurance which I received today, great service, very impressed!
Mr McCormick of Bishopton, 31st July 2012
Thank you for excellent service of the years we have been insured with you.
Mr Ward-Sale of East Sussex, 27th July 2012
Please find my renewal slip and cheque enclosed. I note at the bottom of the slip your message about the best advertisement being ‘word of mouth’ and I agree. If you have any slips with your details on please send me a few and I would be more than happy to pass them on to friends here and in the UK. I have been most satisfied with your service and would be happy to recommend you. Keep up the good work!
Mr Hanson of Isle of Man, 24th July 2012
Dear Mr Cakebread, thank you for organising the insurance on my Landrover, I would like to take this opportunity of saying how it has been a real pleasure with dealing with you, especially with your knowledge of what I thought was going to be impossible to resolve. I will of course at every opportunity, recommend you to all my family and friends.
Mr J Siemienski of Romford, 24th July 2012
I tied up with Lifesure 27 yrs ago through the Citroen Car Club. I have since had numerous vehicles, my bungalow and now possibly a Park Home with them. They are what they purport to be, professional, very competent and uniquely personal. The staff are time served, genuinely interested in getting the right package and not of the ‘no worries’ , ‘have a nice day’ brigade which I find nauseating. I may be super annuated but I’m still in business and recommend Lifesure without reservation.
Mr Chivers of South Devon, 19th July 2012
I have been a client of Lifesure since the early 1980s (aprt from one brief period) and have always enjoyed good service from you. When my new policy is due for renewal and the introductory offers from Volkswagon are not there, Lifesure will be my starting point for seeking new cover.
Mrs Edwards of Driffield, 13th July 2012
I wanted to say that I am a very satisfied customer of lifesure their customer service is 2nd to none they go above and beyond the call of duty and treat their customers as friends. Ryan Tank is a perfect example of this as is Ben Williams. Thank you for all your help and I look forward to renewing with you this December, thanks.
Ms H Campbell of Ross-Shire, 13th July 2012
Thanks, Adam and the rest of the team. Always so friendly and efficient. Well done!
Mr Slater of Peel, 6th July 2012
Good Morning Brian, many many thanks for your help. You’re a star!!
Mrs Chappell of Warrington, 25th June 2012
Thankyou for your prompt and excellent service.
Mrs Blyth of Derbyshire, 13th June 2012
Ryan, you have been so kind and helpful.
Mrs Sinclair of Newark, 8th June 2012
Dear Mr Whitfield, I am sorry to be closing my insurance with you, the perfect insurance company. You were always there when I needed you. I will definately come back to you and recommend you to other people. Thank you.
Mr Chappell of Barnsley, 25th May 2012
Hi Matt, many thanks for your efficeint and prompt help
Mrs Linney of Jersey, 18th May 2012
With regard to my claim in respect of a damaged lounge carpet I would like to place on record my complete satisfaction and thanks for the manner in which the claim was dealt with both by your own staff and the various other contractors involved culminating in todays relaying of the replacement carpet. The service provided by Independant Inspections Ltd and subsequently by Carpet Right was of the highest order. I have written separately to Carpet Right expressing my thanks to them and to the carpet fitters involved today.
Mr Bailey of Christchurch, 12th May 2012
Dan you are a star. You have been nice to talk to and explained everything fully.
Mrs Wallace of Greenock, 12th May 2012
Dear Daniel, my thanks again for such clear, good service. It is really appreciated.
Mr Stevenson of Edinburgh, 10th May 2012
Hi Matt, thankyou so much for all your efforts, thats great news, I cant believe it is so hard to send a fax, phew!!! I wondered if the other fax was sat somewhere too. They need to sort themselves out hey? Well thanks again, I really appreciate all your efforts, your a star! Thankyou
Mrs Hayward of Carterton, 4th May 2012
Thankyou for your efficient service and details of other insurances you offer. I certainly will be contacting you when renewals are due
Mr Washington of Dorset, 30th April 2012
Many thanks for your prompt service Adam
Mr Hill of Devon, 23rd April 2012
It was a pleasure doing business with you these past 3 years. I would recommend you to anybody.
Mr Abraham of West Midlands, 23rd April 2012
Many thanks to the gentleman who was so helpful when we called.
Mrs Collins of Hampton Lovett
I take this opportunity to thank you for your time on Saturday and the way you handled my queries in a friendly and professional manner. This is what finally persuaded me to be pleased to do business with you. Thank you for your assistance once again
Mr Wooldridge of Hampshire, 16th April 2012
Dear Adam, many thanks for sending this through so quickly and for your very efficient service for both me and my partner
Ms Seery of Hyde, 15th April 2012
Gareth, Many thanks for your rapid service.
Mr Hancock of Paignton, 12th April 2012
Thankyou for your assistance in making the switch over so easy.
Mrs Lutt of Bedford, 9th April 2012
Hard copies of insurance documents arrived in today’s post. Many thanks for such a speedy and efficient service.
Mr Forker of Cumbria, 5th April 2012
Thanks Adam, excellent service, best regards
Mr Palmer, 27th March 2012
Thankyou Dan, it has been enjoyable dealing with you
Mr Oatley of Manchester, 15th March 2012
Thank you Ryan, you have been very professional
Mr Baxter of Durham, 14th March 2012
May I take this opportunity of thanking you for all your assistance you have given me over the last couple of years.
Mrs Ireland of Calabria, Italy, 13th March 2012
Your service is very good and I have been happy with Lifesure over the last 6 years
Mrs Smith of Henlow, 13th March 2012
Good Morning Brian, thank you for being helpful last evening. We arrived home safely with the new toy!
Mr Lawrence of Cheshire, 13th March 2012
My time insured with you has been totally professional where almost instant phone contact with a human being who has always helped me in a friendly manner. I shall recommend you and hope to re-insure with you another day
Mr Fill of Essex, 10th March 2012
Hi Rachel, many thanks for that most helpful
Mr Marshall of Leicester, 2nd March 2012
Jo, thank you for all your help
Mrs Skelding of Ipswich, 1st March 2012
Thankyou Dan for the freeformat letter you sent to me, I am impressed with how clear, honest and prompt the letter was and am delighted that it was clearly addressed to me specifically with the query in mind rather than just a generic letter. I am also impressed with how clear and honest you were on the phone. I love the fact that Lifesure is not a call center and that I can speak to normal people and I urge you never to change in that regard.
Mr Vernon of Surrey, 29th February 2012
Hi Dave, just wanted to email to say I have received my replacement laptop and also my old MacBook Pro hard drive this morning from CATS. I would also like to thank you for the prompt, professional and helpful service you have provided me with over the past week. I really appreciate the quick turn around on this as the damaged laptop was my only source of income. Thanks again for your help and advice in this matter.
Mr K Howell of Brighton, 4th February 2012
Dan you are very polite, efficient and on the ball and I hope that calls are recorded.
Mrs Solan of Cheshire, 18th January 2012
Danielle, our thanks to you for the friendly and courteous way you dealt with our enquiry.
Mr Bailey of Launceston, 19th December 2011
I would like to thank Danielle Cotterill for sending the Europ Assistance car breakdown insurance documents so promptly. As I have switched car breakdown insurance companies a lot over the last few years, I am used to minimal paperwork, and a card with the relevant details to put in my wallet. Thank you again for offering such a good deal on car breakdown insurance.
Miss Garrow of Middlesex, 19th December 2011
Just a note about Kasha, I placed my inquiry onto a web site that sent my requirments to numerous brokers. Some replied by email, some by landline and some by mobile number. Some left messages and never rang back. Some had to refer. Most lacked enthusiasm and professionalism. Your Kasha pursued every method of communication and was very professional, not a lot of it about these days. Her admin was by return and she sorted the queries promptly. I am an ex National sales manager, I found finding people like this difficult, look after this one.
Mr Hadley of Ceredigion, 13th December 2011
Dear Danielle, thank you for your considerable efforts on our behalf in seeking quotes for our cars. We greatly appreciate your determined search for genuine, reliable, affordable motor insurance for our vehicles. We have filed your company details in our insurance folder for use next year. I will recommend you to fellow members of the Battery Vehicle Society, and to anyone in need of good insurance service.
Miss Hartshorn and Mr Gordon of Plymouth, 1st December 2011
Hi Ric, Just spoke to Adam and saved £150 on the policy! (actually more as she was on a 10 month renewal cycle with Admiral). Thanks Lifesure!!!
James of Hampshire, 23rd November 2011
Quoting and going on cover for a motorhome policy was one of the nicest and most painless experiences I have ever had.
Mr Umlandt of Medstead, 18th November 2011
Hello Gareth, just a line to let you know that the repairs have now been completed on the motorhome and she is looking as good as new – thanks largely to your efforts on our behalf ! Classic Car Restorations have done a first class repair and we recommend them, and Lifesure, to the many people who have followed events since the accident. So many thanks once again for all your help.
Mrs Buck of Isle of Man, 10th November 2011
Thanks for that Adam and all your help over the years – great, as always. You are now in my directory forever.
Mr Bourton of Worthing, 9th November 2011
Brian, thank you for your prompt response.
Mr Adorisio of Bristol, 9th November 2011
My husband and myself felt compelled to write to you to say how very pleased we are with the prompt. efficient and sympathetic manner with which our recent claim was conducted. The assessors and contractors could not have been more Kindly or considerate and our kitchen is now looking very smart indeed. We certainly feel confident in recommending your services to friends and neighbours.
Mrs Hooker of Stroud, 2nd November 2011
Thank you for an excellent service, your staff are a credit to you. Well done.
Mr Farley of Birkenhead, 24th October 2011
A big thank you for all the staff that I have had contact with by telephone. Excellent service!
Mr Nickerson, 18th October 2011
Thank you very much for your help Brian
Miss Cavilla of St Neots, 14th October 2011
Dear Mr Cakebread, thank you for prompt receipt of my new insurance documents. Thank you for your efficient service.
Mr Burbridge of Bedford, 15th October 2011
Dear Darren, Thank you so much for your trouble, you really have helped & a credit to your company
Ms Loudon of Newton Abbot, 6th October 2011
Hi Dan, here is the new valuation for your records as promised. Many thanks for your help, your customer service skills have made me feel it was worthwhile changing insurance companies.
Mrs Holton of Exeter, 1st October 2011
Mrs Fisher of Lytham St Annes, 30th September 2011
Can you let Mr Ric Barnes know how pleasant Daniel Whitfield was on the phone when I contacted your company today. I don’t know if I was recorded but I hope it was so you can all know how nice he was. Thank you.
Mrs Hustler of Stockport, 13th September 2011
I just want to say that your employee called Daniel Whitfield was a very very helpful young man. He was very polite and very helpful to me when I have rang your company on many occasions. Could you let your management department know what a super employee you have got with excellent customer service skills.
Miss Bowden of Plymouth, 8th September 2011
I would like to say that the experience of dealing with Lifesure has been extremely good. Very friendly staff (Julie Webb) and great value.
Mr Moulton of Hampshire, 5th September 2011
Hello Matt and as always you are as efficient as ever, nothing has changed over the last year!!!!! Why cannot other companies’ staff be more like you? When I am able to sell ‘The Cottage’ I can promise I will recommend you as the broker to the new owner!.
Mrs Ireland of Ipswich, 1st September 2011
Daniel and Jim, you two seem to be really nice guys. Thanks for making all this so painless.
Mrs Morton of Lancaster, 17th August 2011
Dan, I did appreciate your open & honest approach, so thank you for that.
Mr Franks of Barrow-Upon-Humber, 16th August 2011
Adam, you are very good at your job.
Mr Chapman of Ely, 9th August 2011
I have had a number of motorhomes insured with the Lifesure Group over the last ten years and would like to take this opportunity to thank you for the service I have received, which has always been first class. Currently we have sold our motorhome and are not expecting to purchase another, however if our situation changes I shall not hesitate to contact the Lifesure Group.
Mr Hooper of Somerset, 8th August 2011
I have made several referrals to Colin Barnes at Lifesure and can honestly say that the speed and efficiency has been matched by none. Colin has succeeded to insure some of our clients when all others have failed and I have no hesitation in recommending Lifesure and particularly Colin to anyone in need of insurance. To this end I have insured our own boat through Lifesure and my father has insured his car, with a saving of around £40 through Colin. My family and I will be both using and recommending Colin and Lifesure in the future.
Suzi Kinnin, Branch Manager of Mann Link Travel, 2nd August 2011
Thank you for your excellent service which I will definitely recommend.
Mrs Hutchings of Bedford, 1st August 2011
I would like to praise Majid for his excellent customer service and product knowledge in his telephone call today.
Mr Rawcliffe of Pontypool, 25th July 2011
Pleased with the service received from Adam Cakebread on Monday, would like to talk to us about other insurances.
Miss Smith of Sandbach, 22nd July 2011
P.S Thank you Brian, for making it so clear and easy.
Mr Rich of Isle of Wight, 20th July 2011
Pleased with Danielle and how she has helped me with my claim
Mr Walmsley of Barnoldswick, 18th July 2011
Adam Cakebread was very helpful.
Mrs Davies of Stanton, 18th July 2011
Thanks for the excellent service you have provided me with over the years.
Mrs Abu Diab of Dumfries, 14th July 2011
Thanks Matt, My goodness you are efficient! Best wishes
Ms McKenzie of Newquay, 14th July 2011
Mr Bryant of Essex, 20th June 2011
Thanks Adam! Just wanted to say thank you for going the extra mile in getting the Hilux insured. That was really above and beyond the call. Do you have a customer feedback form that I can fill in so I can sing your praises to your managers? You certainly deserve it.
Mr Doherty of Dyfed – 18th June 2011
It is nice to speak to someone who is switched on.
Mr Davison of Gretna, 13th June 2011
I would like to take this opportunity of thanking you for the excellent service I have received from you in the past and can confirm that should I purchase another vehicle in the future I shall be in contact again.
Mr Cross of Ramsgate, 28th May 2011
Rang in and complimented Danielle on the way she handled his call. He was very impressed with her manner and knowledge.
Mr Vickery of Exeter – 20th May 2011
Thank you so much for your help Tony. I chose your company because you were so helpful and replied so promptly.
Ms A Green of York – 7th May 2011
Thank you for your prompt and efficient service and I will tell my friends. Which will no doubt bring more business your way.
Mr D Anderson of Cambridgeshire, 28th May 2011
I just wanted to say how thankful I was for Adam Williams excellent service. He took responsibility for fixing my problem when there was no expectation from me and within fifteen minutes I was able to tax my car. He’s an asset to your company.
Mr Le Bredonchel of Devon, 26th April 2011
I would like to take this opportunity to thank you for all your assistance over the years that I have held a policy with you and will continue to recommend you to family and friends as the level of service you and your colleagues maintain is outstanding.
J Lack of Chertsey, 18th April 2011
Whilst writing I think I should mention my dealings with your representative Julia on the telephone yesterday. Julia dealt with my enquiries with exactly the right mixture of efficiency & compassion, she is a credit to your organisation.
Mr Brown of Alton Hampshire, 7th April 2011
Thank you for issuing a very competitive quote for my car insurance. Darren was most helpful and we have always found your staff polite and informative hence our taking out most of our insurances through you as they become renewable.
Ms Cowling of Totnes, 26th March 2011
I would like to thank you for the service I’ve received over the eight or so years that I have been insured with you. I have always found you a fair and efficient company to deal with.
Mr Dean Tyler of Leeds, 1st March 2011
Thank you for your help and assistance in this matter, which is much appreciated. As always your handling of this transaction has been exemplary.
Mr Privett of Honiton, 14th February 2011
Thank you for the excellent operation involving a variety of units that returned my vehicle in excellent repair in less than three weeks. You are to be congratulated on delivering such an excellent service. I hope you will be minded to congratulate your “team”, especially ULR & INDYGO for such an excellent performance – every person was pleasant, effective and took great care of myself & vehicle. I am indebted to my broker Lifesure, who really does look after me.
Mr Stevenson of Dorset, 11th February 2011
Once again thank you for your help and service and I wish you, and your colleagues the very best and good health for the future.
David Melling of Wigan, 26th January 2011
I would like to take this opportunity to thank you for your help and assistance over the past two years.
Darren Edgar of Wakefield, 26th January 2011
I spoke to Adam today to cancel my insurance with Lifesure as I have sold my Mazda Bongo. I would like to thank the Lifesure team for their support and professionalism over the last couple of years, you have always been very easy to deal with and I wouldn’t hesitate to use Lifesure again in the future.
Simon Watson of Norfolk, 11th October 2010
I would like to thank you for the friendly and efficient manner in which you have conducted business with me, I would assure you that I would have no hesitation in recommending your company to friends and colleagues.
S West of Tipton, 2nd August 2010
May I also commend Darren Webb for his helpfulness, promptness and efficiency. Many thanks to all at Lifesure.
A Langley of Exeter, 31st July 2010
As I am taking the time to email you, I would like to take this opportunity to let you know that I found it very quick and simple dealing with your company and am very happy with the service provided so far.
Mr R Henry of Edinburgh, 26th July 2010
Thank you for your prompt and efficient service, most welcome and in stark contrast to some insurance providers.
Mr R Lemon of Northants, 24th July 2010
Dear Mr Ellis, thank you for your help, your friendly non-pressured manner was very welcome.
Miss L Spratt of Hants, 23rd July 2010