Since Donna Powers stepped into the role as Lifesure’s Customer Care Champion in August 2021, she has been able to help many of our differing leisure customers, sixty-one of which were claims from park homeowners.

Through guidance, reassurance and helping to manage the process, Donna has been able to act as a mediator between park home customers, insurers, and home emergency providers, particularly when it is unclear to the customer who they need to contact. Donna has also helped people gather and send the documentation needed to process their claims when their access to email or the internet is limited.

Due to the number of back-to-back storms at the beginning of year, claims relating to storm damage have been the most prevalent, in 2022. The biggest case Donna has been involved in, to date, was a flood damage case in which one park home customer experienced total devastation of their home. Donna helped Mr R through the process from start to finish, by following up on progress during various stages of the claim. She also made suggestions for a change of temporary accommodation, when the one initially offered was not suitable for the customer.

Mr R was incredibly grateful for the service he received during what was a challenging time, and sent Donna a lovely email, thanking her for her help.

“I would like to thank you very much for all the help and support that you have given me throughout my claim process with Quadra and Axa. You were always prepared to listen to my concerns and fight for fair play for me.

You truly have performed as a Customer Champion for me. You are a real asset to Lifesure and I will be letting them know that. Thanks once again.”

If there is any way in which Donna can help you, please do not hesitate to contact her at @customercarechampion@lifesure.co.uk

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