Knowing your rights and obligations as a park home owner can go a long way towards creating positive relationships with the site owners and your neighbours.

What can you expect from the site owner?

Before moving into your park home, you’ll be asked to sign agreement documents which explain what you can and cannot do as a park home owner on that site. You are allowed up to 28 days to review those documents before signing them.

Even if there is no written agreement between you and the site owner, you have rights which are protected by the law. A site owner cannot:

  • Evict a park home resident without a court order
  • Harass a resident to the point where they feel they have to give up their park home
  • Prevent an owner from selling their park home
  • Give any false or misleading information that may interfere with the sale of a park home
  • Insist on approving or interviewing any potential buyers
  • Demand to know when a park home owner intends to sell, or puts their park home on the market
  • Prohibit the use of solicitors or estate agents
  • Charge more than is charged to them for amenities such as gas, electricity or water

If the site owner wants to amend any fees, they have to give you written notice. That written notice must clearly outline the proposed changes and be accompanied by a Pitch Fee Review Form. Reviews can be requested annually, or once the review date in the written agreement has passed.

As a park home owner, you are legally entitled to join or form a residents’ association on the site where your home is situated. We’ve created a separate article about residents’ associations (RAs) which you can read here.

Your obligations as a park home owner

What will the site owner expect from you?

When you’ve signed those agreement documents, the site owner will expect you to follow the rules in them. It’s really important that you take those 28 days to read and understand those rules properly so you know what you’re agreeing to do.

You will also have a legal obligation to keep your park home and the area surrounding it, in a good condition. Common areas and any services supplied to your park home must also be looked after.

Resolving disputes

In the majority of cases, park home life is a relaxing experience. However, sometimes things do go wrong. If you do find yourself having a dispute with the site owner, you should:

  • Attempt to settle the dispute directly with the owner at first
  • If that doesn’t resolve the issue, a tribunal may be able to settle the dispute

If you do need to speak to a tribunal, you can find out more information about the type of disputes they can help with here. You can also find advice about tribunals through the Leasehold Advisory Service.

Lifesure specialise in finding insurance for park home residents. We work closely with organisations like the NAPHR to make sure we understand your needs. Our comprehensive product includes buildings and contents insurance with home emergency and legal expenses cover included as standard. With this insurance, you can access legal advice for issues which are considered contract disputes. This can be particularly useful if you do have a dispute with the site owners.

Finding out more

If you would like to learn more about your rights and obligations as a park home owner, Age UK have produced a really useful factsheet you can read. You can also find out information about park homes from the government here.

As you are aware park homes are different from bricks and mortar homes and require a specialist home insurance. We have some of the best cover on the market for park homes – and some of best prices. Call our park home team on 01480 402460 for a quote.

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