HOUSEHOLD INSURANCE customer feedback

Overall rating: 4.8 / 5 out of 1155 Customer reviews

 

Household insurance

12/04/2019
Service

Firstly, I could not complete the insurance on line as you had IT problems.
I had to revert to land line phone at a cost.
Secondly, and more importantly, after paying in full up front,I asked for a hard copy by post, after two weeks this still has not arrived. I needed the hard copy as evidence to show that the caravan was insured. This is part of the Site's T's and C's. I thought two weeks was ample as I am going up to the site this weekend.
Sadly, I cannot fulfil the Site's requirements which leaves me with a problem.
The young Lady on the phone, Laura, was top flight and not part of this problem.

Product
 

Household insurance

11/04/2019
Service

Service rating : Excellent customer service full explanation on all aspects of the policy

Product
Product : Excellent customer service

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Household insurance

09/04/2019
Service

Service rating : Very thorough and approachable staff

Product
Product : Good value for money and best price

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Household insurance

29/03/2019
Service

Service rating : Good service, very competitive and helpful staff who called to check cover was correct, I would recommend Lifesure

Product
Product : Static caravan insurance very competitive against the usual 'big' names - Lifesure should be asked to quote next time you renew

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Household insurance

27/03/2019
Service

Service rating : They are always look for best deals for me so many years

Product
Product : I have already said, you are alway there for me

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Household insurance

24/03/2019
Service

Service rating : Excellent service...lovely people to talk to..
Couldn't praise them anymore

Product
Product : Brilliant people...just the job..

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Household insurance

21/03/2019
Service

Service rating : The advisor was very efficient

Product
Product : My renewal quote was double that what I paid for a policy with lifesure

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Household insurance

19/03/2019
Service

Service rating : Excellent service. Very knowledgeable advisor. She went through everything carefully, answered all questions patiently b

Product
Product : Knowledgeable advisor who checked everything very carefully with us.

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Household insurance

19/03/2019
Service

Service rating : On two occasions I called they said they were too busy to deal with me and would call me back but in the end I had to call them back the next day to discuss the insurance, after discussing the details about my static caravan they sent me my policy to which I find they insured my house by mistake so to sum up they need to be more interested and to listen more carefully.

Product
Product : Bought through a compare website because it was the best price at the time but after speaking to the person dealing with me it went up an extra £30.00

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Household insurance

15/03/2019
Service

Service rating : Once I got through to a person found excellent service Very helpful with questions.

Product
Product : as above it was dealt with at the same time

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