STATIC CARAVAN INSURANCE CUSTOMER FEEDBACK

Overall rating: 4.7 / 5 out of 721 Customer Reviews

 

Static Caravan Insurance

21/08/2017
Service

Service rating : Responded quickly with a competitive price and ensured I had the documents needed.

Product
Product : Covers my needs, quickly and efficiently

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Static Caravan Insurance

21/08/2017
Service

Excellent company easy to deal with

Product
 

Static Caravan Insurance

17/08/2017
Service

Service rating : good and bad....i got a quote of £134. and when i went to purchase it, without changing any information, it went up to £139 45.....i think you are deliberately doing this so your quote appears low so entice people to purchase.....its only less than a fiver difference....and thats how you get away with it!

Product
Product : first time buyer of your product. no opinion either way

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Lifesure response:

Good Morning 

Thank you for taking a policy with ourselves and taking time for feedback.

As discussed Lifesure in common practice with many insurers does have adminstration fees on their policies but when on the comparision websites they cannot be  displayed,  However once you click...

 

Static Caravan Insurance

14/08/2017
Service

the person that I spoke to was extremely helpful and answered all my questions ,
the whole experience was pain less and I came away knowing that I had taken out the correct policy for my caravan, A big thank you to the lady concerned and to the company

Product
 

Static Caravan Insurance

14/08/2017
Service

Excellent service No issues very helpful.

Product
 

Static Caravan Insurance

10/08/2017
Service

Good value for my money

Product
 

Static Caravan Insurance

06/08/2017
Service

Service rating : Good

Product
Product : No problem getting insurance only complaint was the set up charge

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Static Caravan Insurance

04/08/2017
Service

Service rating : I spent forty minutes on phone renewing my static caravan insurance and was quoted £170.36 and told an email would be sent confirming price and details.

I received an email shortly afterwards with a "buy it now" price of £155.36 which any reasonable person would assume was an amended price. So I did buy it now and this was accepted.

The next day checking my pending transactions I noted two amounts from yourself of £155.36 and £170.36. Upon phoning I was told that I agreed to the £170.36 and the £155.36 would be refunded. I did try and explain why this was unfair as I had pressed "buy it now" in good faith for £155.36 but to no avail. (calls recorded so you can check this).

It may only be £15 but to me that is an Indian Takeaway.

Hopefully someone will understand my disappointment and do the honourable thing and refund my £15.

IT WOULD ALSO BE A NICE THING TO DO TO REFUND MY MONIES AS YOU HAVE TAKEN £170.36 AND £155.36 FROM MY ACCOUNT. VERY VERY POOR.

*Personal details removed by Feefo*

Product
Product : See customer experience..

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Lifesure response:

Good Morning Brian

Further to our chat today I would like to thank you for leaving feedback and would like to apologise for the  confusion which has arrisen following your policy taken with ourselves..

I can confirm that the sum of £155.36 was refunded as of yesterday however due to...

 

Static Caravan Insurance

04/08/2017
Service

Service rating : Derek Kelly, the customer service guy was excellent, understood what I needed and sorted it all out efficiently. It was a pleasure to deal with him.

Product
Product : Great value
Excellent customer service

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Static Caravan Insurance

03/08/2017
Service

Service rating : Excellent service, operator was very efficient and called back at the time and date requested.

Product
Product : Good cover at a great price

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