About the policy

When it comes to travel insurance, your policy should give protection and reassurance. Provided by Just Travel, our award-winning partner, our travel policies are designed to give affordable cover without cutting corners or skimping on the essentials2.

Whether you’re going away once, are a frequent flyer looking for annual multi-trip cover, or you’re off on a cruise, we don’t let your health or age restrict your freedom. Whatever your destination, should you have a medical emergency, you can trust us to take good care of you.

1 No upper age limit on single trip and cruise travel insurance. Specialist travel insurance for virtually all pre-existing medical conditions, including a terminal prognosis.

2 Named the UK’s best travel provider at the Insurance Choice Awards 2017. Just Travel uses a panel of underwriters to provide different levels of cover to suit your needs.

What does our travel insurance cover?

Finding affordable travel insurance when you have a medical condition isn’t always straightforward. Our specialist travel insurance covers virtually all pre-existing medical conditions and you don’t need to provide a doctor’s certificate to get set up.

Should you prefer to talk with a travel insurance expert about what is and isn’t covered in each of the policies on offer, please call us and we’ll be happy to help.

When choosing a policy, it’s important to know what’s included and excluded. Our summary below provides information on our most popular products. No policy protects you against every scenario and it’s best to read the policy documents to understand the conditions and exclusions that apply.

What's covered

  • No upper age limit on single trip and cruise insurance
  • Annual multi-trip policies with maximum stay of up to 93 days
  • Pre-existing medical conditions covered
  • Up to £15 million for medical expenses
  • Up to £12,500 cancellation cover
  • Up to £3,000 baggage cover
  • Many hazardous activities covered free of charge
  • Winter sports option
  • Zero excess option

What's not covered

  • Claims arising from a sport or enterprise not in the list of covered activities, unless you told us about it in advance and the insurer has agreed to cover it
  • Regrettably, anyone not resident in the UK, Channel Islands and the Isle of Man
  • Anyone not registered with a GP
  • And, as the name suggests, single trip policies don’t cover you for more than one trip


We always recommend taking your policy documents with you when you travel. These provide important information on how to make a claim and access emergency medical support when you’re away from home.

Your claim will be handled by our insurance partner who is committed to providing an outstanding service when you need it most.

As an independent, family-owned business, giving you good old-fashioned customer care is important to us. Should you experience any difficulty progressing your claim, we’ll also be on hand to help.

What are your finance options?

Choosing the right protection for your travel is important. Spreading the cost of your insurance can help make it more affordable.

Premium finance options allow you to pay in regular instalments. With flexible payment dates and online account management, credit agreements are also easy to renew, ensuring you’re always protected.

Close Brothers Premium Finance, our award-winning finance partner3, has been making it easier for people across the UK and Ireland to manage their money for over 40 years.

We believe in making insurance straight-forward and easy. When it comes to pay, you can choose from several options, please click here for details.

3Insurance Choice Awards Winner 2018. Insurance vendor of the year