General enquiries

If you need any assistance please call our team or use the enquiry form to contact us.

01480 402 460 (existing customers and enquiries)

01480 402 473 (new customers looking for a quote)

Please note, during the Covid-19 pandemic, our office is open Monday to Friday, 9am to 5pm.

If you are a customer you can send us a secure message via MyLifesure. Login here.

We're based at 3 Fenice Court, Phoenix Park, Eaton Socon, St Neots, Cambridgeshire, PE19 8EW.

For all commercial property enquiries, please call 01480 402 475 or email

Making a claim

Visit our claims page for your insurer’s contact information. You will also find details about how to make a claim in your policy documents.

To make a complaint

If you have any concerns or complaints about our service, you’ll find contact details for ourselves, the Financial Ombudsman Service and Lloyd’s on our complaints page.

For marketing and PR enquiries

Please drop an email to

Leaving feedback

Want to tell us how we did? You can leave us general feedback in the enquiry form.

If you have bought a policy from us, you will receive an email from Feefo (a review website) inviting you to leave public feedback. You can read other reviews here.

We care about your privacy

In this day and age, your data couldn’t be more precious. That’s why, when we call you to discuss your insurance, we will ask you some security questions to enable us to go through your policy in detail.

Don’t worry though. We’re ready to answer any questions you may have to verify that we are who we say we are. And, if you’d rather, you can take the name of our team member and call them back on 01480 402 460.

Enquiry form

Please note that we will only use this information to respond to your enquiry. Where you have given us the details, we will contact you by telephone, SMS text, postal letter and email to discuss this.

You can read our full privacy policy here. This explains what information we ask for and how it will be used. It also explains how you can remove your consent for this to be used.

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