We're here to help with your insurance

Our friendly team of experienced agents are ready to help customers arrange their insurance or respond to any insurance enquiries, providing a high level of service and support, should it be required.

General enquiries

For general enquiries please call our team on 01480 402 460 or use the enquiry form to the right of the page.

If you are an existing Lifesure customer, you can send us a secure message via MyLifesure. You can Login or set the portal up here.

Opening Hours

Our office is open Monday to Friday, 8.00am-6.00pm and Saturday, 8.00am-12.00pm

We're based at 3 Fenice Court, Phoenix Park, Eaton Socon, St Neots, Cambridgeshire, PE19 8EW.

Customer Care Champion

Providing exceptional service is our priority at Lifesure which is why we have a dedicated Customer Care Champion who is focused on putting our customer’s needs first and improving the customer experience.

If you have any concerns or need further assistance, please contact our Customer Care Champion by calling 01480 278 542 or email at customerchampion@lifesure.co.uk.

To make a complaint

If you have any concerns or complaints about our service, you’ll find contact details for ourselves, the Financial Ombudsman Service and Lloyd’s on our complaints page.

For commercial property enquiries

Commercial property enquiries are managed by our sister company Barnes Commercial Limited. Please get in touch with the Barnes team on 01480 272727 or email enquiries@barnesinsurancebroker.co.uk

For marketing and PR enquiries

Please drop an email to marketing@lifesure.co.uk

Leaving feedback

Want to tell us how we did? You can leave us general feedback in the enquiry form.

If you have bought a policy from us, you will receive an email from Feefo (a review website) inviting you to leave public feedback. We welcome you to do so because listening to our customers helps us improve our products and service.

You can read other reviews here.

We care about your privacy

In this day and age, your data couldn’t be more precious. That’s why, when we call you to discuss your insurance, we will ask you some security questions to enable us to go through your policy in detail.

Don’t worry though. We’re ready to answer any questions you may have to verify that we are who we say we are. And, if you’d rather, you can take the name of our team member and call them back on 01480 402 460.

Enquiry form

Please note that we will only use this information to respond to your enquiry. Where you have given us the details, we will contact you by telephone, SMS text, postal letter and email to discuss this.

You can read our full privacy policy here. This explains what information we ask for and how it will be used. It also explains how you can remove your consent for this to be used.

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