Opening Hours

Our team is available to assist our customers or respond to any insurance enquiries, to provide a high level of service and support, should you require it.

General enquiries

If you need any assistance please call our team or use the enquiry form to contact us.

01480 402 460 (existing customers and enquiries)

01480 402 473 (new customers looking for a quote)

For all commercial property enquiries, please call our team on

01480 402 475 (or email

Our office is open Monday to Friday, 8.00am-6.00pm and Saturday, 8.00am-12.00pm

Many customers are able to send us a secure message via MyLifesure. Login here.

We're based at 3 Fenice Court, Phoenix Park, Eaton Socon, St Neots, Cambridgeshire, PE19 8EW.

Customer Care Champion

Providing exceptional service is our priority at Lifesure which is why we have a dedicated Customer Care Champion who is focused on putting our customer’s needs first and improving the customer experience.

If you have any concerns or need further assistance, please contact our Customer Care Champion by calling 01480 278 542 or email at To learn more visit Customer Care Champion.

To make a complaint

If you have any concerns or complaints about our service, you’ll find contact details for ourselves, the Financial Ombudsman Service and Lloyd’s on our complaints page.

For marketing and PR enquiries

Please drop an email to

Leaving feedback

Want to tell us how we did? You can leave us general feedback in the enquiry form.

If you have bought a policy from us, you will receive an email from Feefo (a review website) inviting you to leave public feedback. You can read other reviews here.

We care about your privacy

In this day and age, your data couldn’t be more precious. That’s why, when we call you to discuss your insurance, we will ask you some security questions to enable us to go through your policy in detail.

Don’t worry though. We’re ready to answer any questions you may have to verify that we are who we say we are. And, if you’d rather, you can take the name of our team member and call them back on 01480 402 460.

Enquiry form

Please note that we will only use this information to respond to your enquiry. Where you have given us the details, we will contact you by telephone, SMS text, postal letter and email to discuss this.

You can read our full privacy policy here. This explains what information we ask for and how it will be used. It also explains how you can remove your consent for this to be used.

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