We're here to help
Our team is available to assist our customers or respond to any insurance enquiries, to provide a high level of service and support, should you require it.
General enquiries
If you need any assistance please call our team on 01480 402 460 or use the enquiry form to contact us.
Many customers are able to send us a secure message via MyLifesure. Login here.
Opening Hours
Our office is open Monday to Friday, 8.00am-6.00pm and Saturday, 8.00am-12.00pm
We're based at 3 Fenice Court, Phoenix Park, Eaton Socon, St Neots, Cambridgeshire, PE19 8EW.
Customer Care Champion
Providing exceptional service is our priority at Lifesure which is why we have a dedicated Customer Care Champion who is focused on putting our customer’s needs first and improving the customer experience.
If you have any concerns or need further assistance, please contact our Customer Care Champion by calling 01480 278 542 or email at customerchampion@lifesure.co.uk. To learn more visit Customer Care Champion.
To make a complaint
If you have any concerns or complaints about our service, you’ll find contact details for ourselves, the Financial Ombudsman Service and Lloyd’s on our complaints page.
For commercial property enquiries
Commercial property enquiries are managed by our sister company Barnes Commercial Limited. Please get in touch with the Barnes team on 01480 272727 or email enquiries@barnesinsurancebroker.co.uk
For marketing and PR enquiries
Please drop an email to marketing@lifesure.co.uk.
Leaving feedback
Want to tell us how we did? You can leave us general feedback in the enquiry form.
If you have bought a policy from us, you will receive an email from Feefo (a review website) inviting you to leave public feedback. You can read other reviews here.
We care about your privacy
In this day and age, your data couldn’t be more precious. That’s why, when we call you to discuss your insurance, we will ask you some security questions to enable us to go through your policy in detail.
Don’t worry though. We’re ready to answer any questions you may have to verify that we are who we say we are. And, if you’d rather, you can take the name of our team member and call them back on 01480 402 460.
