Caring About Your Experience
We go out of our way to help our customers. Over many years, Lifesure has earned a reputation for providing great value products and exceptional customer service. We pride ourselves on our commitment to find excellent value insurance that’s right for our customers. We work with market-leading insurers and offer a range of policies that bring you choice and peace of mind.
Your experience purchasing and using this insurance really does matter to us. That’s why we chose the independent feedback service Feefo to provide testimonies about real customer experiences. By sharing these, we want to show that you are in good hands with Lifesure.
We have been awarded Feefo ‘Gold Trusted Merchant’ status for 5 consecutive years and 99% of our customer service reviews have been given a 4 or 5 star rating.
We care about our customers. We believe our commitment to them and our standard of service is what keeps them coming back to us time and again.
Thank you for dealing with my insurance professionally and helpful way.
Brian in Steyning
Excellent service, conscientious staff
Excellent customer service, would certainly recommend them.
Been wth Lifesure for 25 years, says it all.
yes always efficient
Colin in AB51
They keep it simple
good value on required product.
clear responses to questions that were asked and a good price for required insurance.
Good service good cover good price
Walter in Lancashire
Excellent service from Lifesure. Prompt reminders prior to renewal of policy
Great company to deal with
Competitive price, good service. Efficient and polite staff.
Francis in Okehampton
Happy to renew home insurance with lifesure as they have given me a good service again.
John in BANWELL
Very helpful staff and excellent cover for my needs
I would recommend and please with the service very helpful.
Knowledgeable, swift, efficient.
Knowledgeable, swift, efficient.
Would use them again
Would recommend- polite, professional and a good price
Nice telephone manner
A Loyal Customer
I have been a Lifesure Customer for several cars for many years//jgc
Trusted to get me the best deal
Very helpful and knowledgeable regarding their product
How can I rate your company as we have never had a claim over the many years we have taken it out, I chose your company for the competitive price, after looking at other companies.
Very smooth and efficient service. Pleasant agent and quickly done.
Trouble free service from start to finish.Very pleasant staff who were very helpful.
Terence in Coventry
Efficient and professional. No price increase on last year which was a nice surprise
Easy to deal with great prices!
Fast and reliable service no quibbles unnecessary phone calls or paperwork and very reasonable quotes and cover
Efficient and fair
You are always efficient and offer fair prices, no reason not to like your services.
It appeared to be hard sell and not very free with full details.
No continuity of agents, different ones on each call or when you phone in. Instructions not logged on to their system. Frequency of follow up calls totally unacceptable to the extent it could be construed as pressure selling. Renewal was put with different Insurer but they failed to give full detail …
If I had reinsured on line it would have been cheaper. The admin charges were higher for being loyal and staying with them. Just didn't have the time to redo it all.
Don't pester me unnecessarily. I ALWAYS pay on time.
Once I am due to pay my house insurance the service is excellent. What I do object to is being telephoned twice during the previous month to remind me that my insurance is due and would I like to pay it now.!!!!!!
Failure to inform about renewal
Send me the reminder about the renewal date. The first I heard about it was when a direct debit was set up to take monthly payments out. Phoned office and was told emails had been sent. So I checked all my emails for the previous three weeks no emails were recieved.!!
Company tried to match other quotes and managed to do so, so as we were already with Lifesure made sense to continue cover with them.
Very quick response to phone calls and pleasant helpful staff. Delighted ,
Yes would definitely recommend, excellent personal service wouldn't go anywhere else
3 years so far, they are helpful and their prices have been reasonable.
The real test will be how they respond if I need to make a claim.
The most straightforward and easy way to renew insurance
Happy with current insurance for 2019 - 2020
Competitively priced insurance.
David in West Kilbride
Good service. Rang me to remind me that the insurance was due as I had overlooked it.
Easy to do to renew just a phone call or online done in minutes..
Easy Process - Good Result
Easy to deal with, good pricing and good service.
John in Norwich
Good price,friendly and efficient staff, no hassle.
Tom in Pontefract
A stright forward service to the point and fast.
Efficient, reasonable & communicative
Reasonable, hassle free quote.
Ian in Leicestershire
Good to deal with
Complete cover at good rates, easy to deal with, good staff who know their job and can answer most questions
The cover I get fits all my requirements at a competitive price.
Very helpful when answering questions on the phone
Gerard in Blackpool
Easy to deal with and excellent value for money
Prompt responses to queries by email and telephone. Very helpful staff.
Yes I have dealt with them for several years and they have always given great value and they manage to get me a good deal
Neil in Maidstone
Good price friendly and helpful staff