How to claim

What to do and how we can help

When something goes wrong, we’re on hand to help.

The role of an insurance broker is about more than arranging the best cover, we can also support you when you need to make a claim.

Your policy documents contain important contact details for making a claim, as well as information on what is and isn’t covered. If you can’t find the policy documents, the table below provides contact numbers for our most popular policies.

If you’re not sure what to do and need help in a hurry, please give us a call on
01480 402 460.


Breakdown service

Insurer

Breakdown service

Emergency number

Call Assist

Car, Tow Car, Caravan, Motorhome & Van UK & EU

0161 838 6290 (from UK)

0044 1206 812 731 (from EU)

01206 812 754 (Caravan)



Car insurance

Insurer

Policy

Claims contact

Tokio Marine Kiln (TMK)

40+

Specialist vehicle

0333 700 8022

Ageas

Motor Guard

Optima

0345 122 3018

0345 126 2596

KGM

Private car

0333 555 5909



Caravan, static caravan, and leisure home insurance

Insurer

Policy

Claims contact

Argenta

Freedom and Venture

0173 252 0272

0173 252 0270 out of hours

UK General

Exceed

0333 400 9987

AXA

Static caravan

0161 838 6290

UK General

Leisure home (including residential static caravan and partially occupied park home)

0333 400 9987

0190 468 6790 (legal claims)


Home insurance

Insurer

Policy

Claims contact

AXIS

Home insurance

0344 412 4179

Ageas

House Guard and Optima

House Guard Prestige

0345 122 3019

0345 168 5685

AXA

Advanced and Exclusive

Extra and First

0330 024 6843

0330 024 6842


Motorhome insurance

Insurer

Policy

Claims contact

Tokio Marine Kiln (TMK)

Lifesure Motorhome

0333 700 8022

AXA

Motorhome

0345 608 0230


Park home insurance

Insurer

Policy

Claims contact

AXA

Park home

0161 838 6290

Soter Professional Services

Park home emergency

01480 272 705

UK General

Park home legal expenses

01480 402 476


I’m not happy with how my claim is being managed. What can I do?

If you’re unhappy with how your claim is being managed, please call us to talk about it. We choose to work with insurer partners who have similar values to us and who aim to deliver extremely high levels of customer care. We would welcome the opportunity to review your case and to support you.

Should you wish to make a formal complaint, details of how to do this are included in the policy documents. If you’re unsure what to do, give us a call.

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