Feedback from our customers is really important to us so if you’d like to say something, we’d love to hear from you.

Contacting us

If you need to make changes to your policy, please call us on 01480 402 460. If you would prefer us to call you back, please include your policy number in the message.

For all commercial property enquiries, please call us on 01480 402 475 or email,

To let us know you’re delighted with the service received, either leave a comment via the Feefo feedback service, or contact the Customer Care Manager at the address on this page.


If you have any concerns or complaints about our service, you’ll find contact details for us, the Financial Ombudsman Service and Lloyd’s on our Complaints page.

Making a claim

If you need to make a claim, you can find the relevant contact details here.

For general enquiries, please call us or complete the form below.  We will respond as soon as we can but please note our opening hours on this page.


* Please complete all fields in the form before pressing send


Please note that we will only use this information to respond to your enquiry. Where you have given us the details, we will contact you by telephone, SMS text, postal letter and email to discuss this.

You can read our full privacy policy here. This explains what information we ask for and how it will be used. It also explains how you can remove your consent for this to be used.